FAQs

SHIPPING INFORMATION

Please keep in mind All hair comes from overseas and will be processed (prepared) before being shipped to the states.

PROCESSING TIME

It will take 2-3 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed after 2pm EST, your order will begin processing the next business day.  

SHIPPING TIME

Please Allow 2-3 business days for processing before shipping, Shipping takes 5-7 Business days. THIS DOES NOT INCLUDE PROCESSING TIME AND SHIPPING FROM OVERSEAS.

*ORDERING DURING A SALE MAY CAUSE DELAYS. IF SO, YOU WILL BE NOTIFIED.

*WE DO NOT EXPRESS SHIP AT THE MOMENT

Vivrant Tresses ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 4 business day, please double check your junk/spam or promotions folder.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.   

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Returns

All sales are final .